Frequently Asked Questions

Where do you ship?

We currently ship to addresses within the United States only. We don’t offer international shipping at this time. See our Shipping Policy for full details.

How long does delivery take?

All orders ship via DHL or USPS with a consistent 5–7 business day delivery window, regardless of product category.

What if my item arrives damaged or defective?

Contact us within 30 days of delivery and choose either a full refund or a free replacement — whichever you prefer. See our Product Quality Guarantee.

Can I return an item I simply don’t want?

Yes. Unused items in their original condition and packaging can be returned within 30 days of delivery. Contact us first so we can provide return instructions and the correct return address — see our Refund and Returns Policy.

Do you offer a manufacturer warranty?

Rather than relying on manufacturer warranty terms that can be hard to verify, we back every item with our own 30-day guarantee that we honor directly.

How can I track my order?

You’ll receive a confirmation email with tracking information as soon as your order ships.

How do I contact you?

Call us at +1 (202) 941-1852 or visit our Contact page. We’re based at 8118 Overmeadow Ln, Charlotte, NC 28269, United States.